Refunds

Certifications are charged once, per certification. Nothing recurs, so there is no billing period to end, no renewal to stop and no cancellation to schedule. Not buying another certification is the whole of it.

The repository contains a provider refund operation, but code capability is not a public refund policy. No automatic refund window, eligibility promise, processing time or decision-maker has been approved in the available project evidence.

Before paid launch, the operator must publish its legal identity, a reachable support contact, refund rules and any legally required cooling-off or grievance process. Until then, checkout should remain unavailable to real customers.

Every purchase and its status are shown in the signed-in account, including one that has been refunded. A refund is complete only when the provider event and the local billing record both show it; a request, a screenshot or an email is not by itself proof that money was returned.

A refund concerns the payment only. A credential already earned is not withdrawn by refunding what was paid for the exam — withdrawing a credential is a separate decision about whether a result was valid, and it is recorded as such.